Frequently Asked Questions
When can I expect to receive my order?
To keep our prices as low as possible for you, Dubois Mode has the products delivered directly to you by the manufacturer or supplier. Please allow approximately 1 to 3 days (Mon-Fri) for your order to be processed successfully. The average delivery time is 5 to 9 days (Monday to Friday) in France.
The estimated delivery time has passed. Where is my order?
In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order may be delayed. Have you waited 3 additional days after the initial delivery time and still not received your order? Please send an email to: info@duboismode.fr.
How much are the delivery costs?
When you order from Dubois Mode, you always benefit from free delivery in France.
How can I pay for my order?
Dubois Mode always offers secure payment methods. We use the following payment providers:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
Some products are missing from my order. How is this possible?
Some orders are shipped in separate packages due to weight restrictions. To guarantee product quality, the products you order may come from different suppliers. If you order several products from us at the same time, the products may not be delivered at the same time.
Don't worry, your order is on its way. The rest of the order is generally delivered within 1 to 3 days.
What should I do if I receive a damaged package?
Unfortunately, your order may be damaged during delivery. As a customer, there is of course nothing you can do about this. In that case, contact our customer service immediately by sending an email to info@duboismode.fr. You must take photos of the damage and attach them to your email. We will replace the item free of charge.
Do not return the item without sending us photos. Unfortunately, we will not be able to offer you a suitable solution.
This applies when you have purchased the wrong product, it does not suit you, or you no longer want the item.
First, contact our customer service (info@duboismode.fr). We will determine the best solution for you. If we are unable to resolve the issue, you will only pay the shipping costs for returning the product to us.
Contact information:
Store name: Dubois Mode
Address: Utrechtseweg 341, Amersfoort Utrecht 3818 EL, Netherlands
Email: info@duboismode.fr
Phone: +31653569205
Opening hours:
Monday to Friday: 09:30 - 18:00
Saturday and Sunday: 12:00 - 17:00